Senior Sales Order Specialist

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. Generates quotes and enters order information into relevant systems, supporting the quote to billing processes. Consistently enhances customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for complex requests and specialty accounts (may included implementation of Service Level Agreement). Owns the order process for a designated group of customers or a designated geographical area; meeting requirements in an accurate and timely manner, providing expertise to internal and external customers in all related matters, thereby delivering customer satisfaction whilst ensuring that the company's goals and objectives are met. Responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients. Aligned to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results. Confirms all client positions are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and third party guidelines. Own and manage the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders. Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts). Ensure appropriate technical and commercial approvals are in place. Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements). Ensure any off-line pricing calculators and/or product-specific checklists are completed. Verify equipments needs, communication requirements and general client needs, making sure to provide time-frames and set client expectations accordingly. Manage pending book calls with internal partners, escalating all delays where interaction is required Make sure forecasted install and billing effective dates are accurately uploaded into local database/back office order tracking system. Implement release of billing for all services and charges. Maintain accurate client site billing & location details, and contact/user records on internal systems. Reconcile out of date Opportunities to orders. Provide timely support and resolution regarding Data and Compliance issues. Review Free Trial expiration notices with account teams. Process order adjustments, applying appropriate commercial policies and guidelines. Establish key client and sales relationships in order to facilitate improved administration and customer satisfaction. Assist in annual renewals processing, including analyzing pricing, reviewing amendments and invoicing Manage and resolve external & internal queries relating to quote/order status, billing, client account information/ permissioning, and compliance issues. Lead ad hoc initiatives with relevant groups, ensuring customer requests are successfully implemented. Provide assistance and mentorship to new recruits and less experienced members of staff Monitor daily dashboards/reports and participate in group discussions re: system enhancements, general policy/procedure maintenance, renewal processing, etc. Spot trends and make recommendations for enhancing systems and procedures. As necessary and agreed, act as a deputy in the absence of the Team Leader/ Manager. Knowledge & Skill :
• At least one year OMS work experiences
• Mid-level professional with knowledge in a technical discipline or specialization
• Position for a developing professional building experience in their specialist function
• Good understanding of roles of relevant functional groups in own area
• Suggests process improvement following investigative, analytic or diagnostic services. Scope of Impact :
• May lead and be accountable for straight-forward projects and associated teams
• Provides input to the objectives and goals of the department
• Responsible for managing own time and responsibilities
• Participates in complex projects that affect a Business Unit or regional area
• May train or mentor colleagues Strategic Planning & Decision Making :
• Sets priorities to meet deadlines; develops plans to meet short-term objectives
• Applies a wide range of policies or standards in straightforward situations
• Identifies and resolves standard technical and operational problems
• Decisions involve interpretation of data, planning own work, or refining the methods and techniques to be used Additional Job Description Knowledge & Skill :
• Mid-level professional with knowledge in a technical discipline or specialization
• Position for a developing professional building experience in their specialist function
• Good understanding of roles of relevant functional groups in own area
• Suggests process improvement following investigative, analytic or diagnostic services. Scope of Impact :
• May lead and be accountable for straight-forward projects and associated teams
• Provides input to the objectives and goals of the department
• Responsible for managing own time and responsibilities
• Participates in complex projects that affect a Business Unit or regional area
• May train or mentor colleagues Strategic Planning & Decision Making :
• Sets priorities to meet deadlines; develops plans to meet short-term objectives
• Applies a wide range of policies or standards in straightforward situations
• Identifies and resolves standard technical and operational problems
• Decisions involve interpretation of data, planning own work, or refining the methods and techniques to be used LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us. If there is nothing that currently suits you, feel free to send us your Resume/CV LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Hear from people working across LSEG about their experience in a variety of areas. From technical innovations and use of data to volunteering and inclusion. Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.